Want to know who’s calling you from 385-486-4214? A quick search will tell you that the phone number belongs to Aldous & Associates. The reason for their call? They think you owe money on an outstanding balance, probably a delinquent gym membership.
Aldous & Associates is a third-party debt collection law firm. That means they’re not the original lender or service provider, but rather a company hired by your actual creditor to pursue you for payment. Let’s take a look at the company details.
Company Information
Company Name: Aldous & Associates, PLLC
Company Type: Third-party debt collection law firm
Headquarters: 4625 South 2300 East, Suite 207, Holladay, UT 84117
Main Phone: (385) 388-8005
Outbound Collections Number: (385) 486-4214
Website: aldouslegal.com
Industry Focus: Health and fitness memberships, apartment and property management debts
BBB Rating: B (not accredited); 1,254 complaints in three years
CFPB Complaints: Over 1,700 in the past year
Notable Clients: Crunch Fitness, VASA Fitness, Gold’s Gym, Blink Fitness, Workout Anytime, Club4Fitness
A History of Unfair Practices
Do you think these calls are harassment or misleading? You’re not alone. In the past year alone, over 1,700 consumers have filed complaints against Aldous & Associates with the Consumer Financial Protection Bureau (CFPB). On the Better Business Bureau (BBB) website, over 1,254 complaints have been filed in just three years. The average rating for Aldous & Associates on WalletHub? 1.8 out of 5 stars, with 76% of reviewers giving them a single star.
The company has faced several enforcement actions from state regulators. In 2018, the Connecticut Department of Banking fined Aldous & Associates $5,000 for collecting debts in the state without a license.
In 2019, the Idaho Department of Finance initiated proceedings to revoke the company’s collection agency license. In 2017, four class-action lawsuits were filed against the company for failing to inform consumers of their right to dispute a debt.
Why Is Aldous & Associates Calling Me?
Most of the time, it’s about your gym membership.
Gym Memberships
Aldous & Associates specialize in collecting debts on delinquent gym memberships. In fact, they are a Certified Partner of ABC Fitness, the go-to billing platform for many fitness chains. They are also a Preferred Vendor for many Crunch Fitness franchises.
When you miss a few payments or attempt to cancel your gym membership, it only takes about 90 days for your account to be forwarded to Aldous & Associates. The trouble is, many consumers say they did cancel their memberships on time, but the gyms lost the cancellation or made the process difficult.
One consumer reported going back and forth with her gym for months to cancel her membership. Eventually, they sent the debt to Aldous & Associates anyway.
Aldous & Associates also collect debts for apartment complexes and property management companies as a Preferred Vendor for Entrata and RealPage. However, most consumers’ experience with the company is over a gym membership debt.
“Pat Hill” Robocalls
If you’ve received a voicemail from a woman named Pat Hill asking you to call her back at 385-486-4214, you’re one of the many people on the receiving end of Aldous & Associates’ robocall campaign.
The message is a pre-recorded robocall that plays the same script over and over, sometimes even stuttering and repeating itself mid-sentence.
But here’s the thing — these calls didn’t come from 385-486-4214. Consumers have reported receiving the “Pat Hill” voicemail from at least six different area codes, including California, New York, Wisconsin, and Florida. All of the calls direct the consumer to call back the same number in Utah. This is a classic sign of number spoofing, a technique to bypass call-blocking apps.
One consumer shared their experience on RoboKiller: “First I got a text from Aldous and Associates claiming I have an outstanding Crush Gym membership bill. Then a voicemail from Pat Hill at Aldous and Associates with a message to call her back at (385) 486-4214 in Utah. I’ve never had a gym membership.”
Their Go-To Tactics
Credit Score Threats
One of the most common tactics consumers report is that Aldous & Associates threatened to damage their credit score.
One consumer on WalletHub shared her story: “I just got off the phone with them and they told me they were going to ruin my credit. Then they hung up on me. I just checked my credit report, and they made good on that threat. My credit score just dropped from a 783 to a 580. I’m devastated. Because of them, I am no longer able to finance anything.”
That’s exactly what they’re counting on. Once a collection appears on your credit report, you’ll do just about anything to get it removed, even if the debt isn’t legitimate. A low credit score can affect everything from loan and credit approvals to apartment applications and insurance premiums.
Urgency and Intimidation
In addition to threatening your credit score, representatives from Aldous & Associates may also use urgency or intimidation to get you to pay.
One consumer filed a complaint with the BBB against the company: “The woman was very rude, didn’t want me to say anything, told me to stop talking, cut me off and told me that I better pay this debt or else. I took this as a threat.”
Another consumer filed a complaint with the BBB: “I have been receiving calls from this agency since October 2025. This is at least the 74th call I have received from them. They call in the middle of the night/early morning hours and threaten to find my social security number and put this debt on my credit report if I don’t pay. This is ridiculous and harassing.”
The company may call you dozens of times, day and night, using high-pressure language to scare you into paying the debt. Once you recognize this as a tactic, you’re less likely to give in.
What Do the Complaints Mean?
Evidence of a Systemic Problem
All those complaints to the BBB and CFPB? They’re more than just warnings to other consumers. They’re evidence of a systemic problem with the way the company is behaving.
When hundreds of consumers report the same problems, that’s a pattern that the credit reporting agencies and regulatory agencies will take seriously.
Some of the most common complaints against Aldous & Associates include:
Attempting to collect a debt on a gym membership that was canceled on time.
Attempting to collect a debt the consumer has never heard of.
Continuing to contact the consumer after they’ve requested to be left alone.
One consumer even reported that Aldous & Associates attempted to collect six months’ worth of dues for Blink Fitness locations in California that permanently closed.
When They Can’t Even Find You in Their System
But perhaps the most telling complaint came from a consumer who posted on RoboKiller. She received the standard voicemail we mentioned earlier from “Pat Hill.” Instead of calling the number she left, the consumer called the main number for Aldous & Associates instead.
The representative couldn’t find her in the system by name or by phone number.
The consumer noted, “It’s funny that she called from a New York number but wants me to call a Utah number. Hmmm, it smells like a scam using a legitimate company.”
Whether this is a problem with the company’s data integrity or something shadier, the point remains the same. Just because someone calls and tells you that you owe a debt doesn’t mean you actually do. The burden of proof is on them, not on you.
How to Stop the Harassment
Dispute the Credit Report Entry
If Aldous & Associates has already placed a collection on your credit report, the best thing you can do is dispute the entry directly with the credit reporting agencies.
Under the Fair Credit Reporting Act (FCRA), the credit reporting agencies must investigate any disputed entries and remove them if they can’t be verified.
By disputing the entry directly with the credit reporting agencies, you’re forcing Aldous & Associates to prove that the debt is both legitimate and correctly assigned to you. That’s a high bar for most collection agencies to meet.
Credit repair isn’t about getting out of debts you rightfully owe. It’s about advocating for yourself as a consumer. Companies like FightCollections exist to help consumers navigate the system and avoid predatory debt collectors who use intimidation and deception to get what they want.
If you get one collection removed from your credit report because it was incorrect, that’s a sign that you should take a long, hard look at the rest of your report as well. You may find more errors.
Keep a Record
Anytime Aldous & Associates contacts you — whether it’s by phone, voicemail, or text message — keep a record of it. Save voicemails, screenshot text messages, and make a note of the date, time, and phone number of any calls you receive.
If Aldous & Associates is calling you from a spoofed number or at hours when it’s illegal for them to call, this information can help strengthen your case if you file a formal complaint or dispute.
You don’t actually have to talk to anyone at the company to protect yourself. Instead, focus your energy on documenting their behavior and using that documentation when you file a dispute with the credit reporting agencies or a complaint with the Consumer Financial Protection Bureau.
How to Make the Calls Stop
Time to Take Action
Unsolicited calls from 385-486-4214 aren’t just annoying — they’re also part of a collection strategy designed to pressure you into paying a debt that may not even be legitimate.
Aldous & Associates built their business around robocalls, high-volume debt collection, and threatening your credit score. But you have rights under the Fair Debt Collection Practices Act (FDCPA), the Fair Credit Reporting Act (FCRA), and the Telephone Consumer Protection Act (TCPA).
You don’t have to put up with collection calls that disrupt your life, and you don’t have to tolerate inaccurate information on your credit report.
Head over to FightCollections.com today to find out how their specialists can:
Review your credit report and identify collection accounts you can dispute.
Walk you through the process of challenging any inaccurate entries that may be holding you back.
You deserve a credit report that accurately reflects your past financial behavior, not one that’s been manipulated by a debt collector’s tactics.
