The name of the company calling from 407-732-2416 is Chase Bank, or JPMorgan Chase Bank, N.A. It's a first-party creditor.
Chase is the parent company of JPMorgan Chase & Co. Their address is 270 Park Avenue, New York, NY 10017. Chase's industry is consumer banking, credit cards, mortgages, and auto loans. They are the largest bank in the United States in terms of assets ($4.42 trillion). Chase has approximately 317,000 employees and almost 80 million consumer accounts. They have about 4,800 branches across 48 states and Washington, D.C.
The Better Business Bureau rating for Chase is A- (not BBB accredited). The call center making calls from 407-732-2416 is located at Chase's 250,000-square-foot operations center in Heathrow, Florida. The Heathrow facility employs more than 2,000 people in consumer banking and card services.
Chase Bank Has Paid More Than $700 Million for Collection Abuses
If you feel like the calls from 407-732-2416 are harassing you, that's because Chase Bank has a long history of collection abuses. They have paid more than $700 million in penalties, settlements, and restitution for practices including robo-signed collection lawsuits, illegal robocalling, and selling debts that it could not properly verify.
In 2015, the Consumer Financial Protection Bureau (CFPB) and 47 state attorneys general found that Chase had filed more than 528,000 collection lawsuits using robo-signed affidavits on accounts with inaccurate balances, accounts that were already settled, and debts discharged in bankruptcy. Chase has also paid roughly $52 million across four Telephone Consumer Protection Act (TCPA) class action settlements for making automated calls to consumers' cell phones without consent.
Why Is Chase Bank Calling Me?
Chase Bank calls you when you fall behind on your credit card, mortgage, auto loan, or home equity account. Their in-house collection department handles accounts that are up to 180 days past due before the debt is either assigned to a third-party collection agency or sold to a debt buyer. The 407-732-2416 number is associated with Chase's Heathrow, Florida facility. This facility is a major hub for card services and consumer banking operations.
But here's the thing: just because Chase thinks you owe a debt doesn't mean the information on your credit report is accurate. Inaccuracies can occur in balances, dates of delinquency, and account ownership.
Not Every Call From 407-732-2416 Is Legitimate
Consumer reports of this number show that some people say the calls are from Chase collections. Others have verified through Chase's customer service department that the calls are not legitimate.
On Tellows, one consumer said, "Received 2 calls today and didn't answer. Called Chase directly and they said they don't recognize the number and accounts are all good."
On CallerCenter, another consumer reported the following: "This number has called my elderly mother who has dementia, and asked for her maiden name and credit card number in full because a family member had passed away. No legitimate company would ask for this information."
No matter whether the caller is Chase or someone impersonating Chase, don't give them any personal information.
How to Tell If There's Something Wrong With Your Account
Red Flags on Your Credit Report
Before you do anything, get your credit reports from all three credit reporting agencies. There are some signs to look for that indicate the collection notice on your report may be inaccurate or unverifiable. The signs include: a balance that doesn't match your records, a date of first delinquency that doesn't seem right, an account number you don't recognize, or a creditor name that has changed without explanation.
It's important to be on the lookout for these red flags. As we previously mentioned, Chase was caught filing more than 528,000 lawsuits based on faulty documentation. The documentation included accounts with wrong balances and debts that consumers had already paid. If Chase robo-signed half a million affidavits for court cases across the country, the notice on your credit report should also be scrutinized carefully.
Bad Math
If the balance on your credit report doesn't match the balance you believe you owed when you stopped making payments, there could be a problem. Credit reporting agencies may inflate balances with fees, interest, and other charges that may not be legitimate.
The same goes for the date of first delinquency. This is the date that determines how long the account can stay on your credit report. Most collection accounts can stay on your report for seven years. If the date of first delinquency is more recent than it should be, the account could be staying on your report longer than it's supposed to.
What Are People Saying About 407-732-2416?
RoboKiller has recorded more than 562,000 calls from this number, with almost 2,000 complaints from consumers. Everycaller has recorded 163 recent complaints and more than 6,500 blocked calls. Tellows has recorded 46 ratings and more than 35,000 searches for the number.
Consumers are describing the same problems with 407-732-2416. The company calls them several times a day and doesn't leave a voicemail. They're unable to get the company to stop calling them.
Here's what one consumer said on Tellows: "Literally calls me 5 times a day while I'm at work reminding me of my bill. Calling me 4000 times isn't magically going to give me the money to pay my bill."
Here's what another consumer said on Everycaller: "They call me at least five times a day, robot answer, spamming my house."
Consumers have been complaining about the same issues with this phone number for more than a decade.
Chase Bank's History of Illegal Calling Practices
Chase has already been found to have violated federal law with its calling practices. In the case of Gehrich v. Chase Bank USA, the court found that Chase had autodialed calls and texts to about 32 million consumers' cell phones without their consent. The case resulted in a $34 million settlement. The court noted that Chase's theoretical trial exposure was as high as $48.4 billion. This highlights the massive scope of Chase's automated calling operation.
In addition to the Gehrich case, Chase has entered into several other TCPA settlements: $12 million to resolve a case in which it allegedly robocalled mortgage borrowers without permission, $3.75 million to settle a case in which it allegedly autodialed reassigned phone numbers, and $2.25 million to settle a case in which it allegedly continued calling consumers who had asked them to stop.
Harassing consumers is not OK. Federal courts have made that clear.
How Do I Make the Calls From 407-732-2416 Stop?
Know Your Rights
The good news is that consumers have significant legal protections when it comes to calls from 407-732-2416. The Fair Credit Reporting Act (FCRA) says that you have the right to dispute any item on your credit report that you believe is inaccurate, incomplete, or unverifiable. When you dispute the item, the credit reporting agency must investigate within 30 days. If the creditor is unable to verify the debt within that timeframe, the item must be removed from your report.
The Fair Debt Collection Practices Act (FDCPA) prohibits debt collectors from harassing consumers or threatening them with jail time or pretending to be government officials. While Chase is a first-party creditor, and therefore exempt from some provisions of the FDCPA, some state laws, such as California's Rosenthal Act, extend those protections to original creditors as well.
The 30-Day Rule
If you dispute a collection account with the credit reporting agencies, the creditor has just 30 days to verify the debt. For a company like Chase, which was caught robo-signing more than half a million affidavits, it may not be easy to verify every disputed account.
Here's the thing about written communication vs. verbal communication: if a debt collector makes you a verbal promise, it doesn't mean anything unless it's documented. But if you make a written dispute through the credit reporting agencies, the creditor is obligated to respond within 30 days with verification of the debt. If it can't do that, the account must be removed from your report.
Moving Forward
Don't Let Them Guilt Trip You
Debt collectors know that when consumers feel like they owe a debt, they may let their emotions cloud their judgment. Consumers may feel guilty and make a payment they don't owe or agree to terms they shouldn't agree to.
The best way to combat this is to remain clinical and focus on the documentation. Never make a payment just because a collector calls you and says you owe it. Never give personal financial information to an inbound caller. And never assume that just because a debt is on your credit report, it must be accurate and verified.
You're Not Alone
Thousands of consumers have complained about the same experience with 407-732-2416. They describe being called multiple times a day, never getting a voicemail, and being unable to get the caller to stop calling them.
You have the right to demand that collectors be accurate, and when they're not accurate, you have the right to demand that they remove the account from your report.
Conclusion
Do you want to stop the calls from 407-732-2416? Whether or not the account on your credit report is legitimate, you have the right to challenge it and demand verification. If Chase can't verify the debt, it doesn't belong on your report.
At FightCollections.com, we help consumers dispute inaccurate, unverifiable, and erroneous collection accounts on their credit reports. We know the games that creditors and collectors play, and we know how to use the FCRA and FDCPA to hold them accountable.
If you're getting unwanted calls from Chase Bank or any other creditor, contact us today to find out how we can help you take control of your credit report and end the harassment.