800-424-9595 is registered to Liberty University. They’re calling you because one of the largest university enrollment call centers in the United States, employing an estimated 300 phone recruiters in Lynchburg, VA, has you on their list to meet daily quota.
Each of those recruiters is required to enroll 8 new students every single day, and they call anyone who has clicked an ad about education, requested info about a program, or was on a lead list they purchased.
If you’re getting unwanted calls from 800-424-9595, you’re not alone. Hundreds of complaints about 800-424-9595 have been submitted to consumer complaint platforms, describing the same kind of experience: calls every single day that didn’t stop even after they asked to be removed from their list.
Company Information
Company Name: Liberty University, Inc.
Company Type: Private nonprofit university; first-party creditor for unpaid student balances
Industry: Higher education, online degree programs, student lending
Headquarters: 1971 University Blvd., Lynchburg, VA 24502
Founded: 1971 by Jerry Falwell Sr.
Total Enrollment: 103,000 students (83,000 online)
Annual Revenue: $1.21 billion (FY2022)
BBB Rating: A+ (accredited), 1.8 out of 5 stars from consumer reviews, 55 complaints in last 3 years
Accreditation: SACSCOC (Southern Association of Colleges and Schools Commission on Colleges)
These Calls Already Landed Liberty in Court
Liberty University has already been the subject of at least three different lawsuits under the Telephone Consumer Protection Act for their telemarketing practices.
In Elleby v. Liberty University, a North Carolina consumer received at least 5 pre-recorded calls after she registered on the National Do Not Call Registry. The court denied Liberty’s motion to dismiss, finding that consent must come from the current subscriber of the phone number, not from someone who previously held the number.
In Wagner v. Liberty University, an Illinois consumer alleged that she received repeated pre-recorded calls even though she had never expressed interest in attending the school. In both cases, the consumer sought the $500 per violation permitted under the TCPA, tripled to $1,500 per call for willful conduct.
Why is Liberty University calling me?
Enrollment recruitment
The most common reason anyone gets a call from 800-424-9595 is for enrollment recruitment for Liberty’s online degree programs.
YouMail’s spam call monitoring system grabbed transcripts of actual robocalls from this number, including pre-recorded messages from “Amanda” and “Scott” that pitch online degree programs and how to finish a degree faster. Both were flagged as unsolicited calls.
You don’t have to have requested information from Liberty to get calls like these. Plenty of consumers have reported calls even though they’d never expressed any interest in the school.
“I never contacted Liberty about classes online,” one consumer wrote on 800notes. “I already have a degree and I work for a university where I can take classes for free but they call me every day and text me.”
Tuition and student account balances
Liberty also sometimes calls from this number about unpaid tuition balances, because they act as a first-party creditor when pursuing those balances through their Student Accounts Office.
If you’re a former student who still owes money to Liberty, you might get calls from this number about that balance. And if Liberty has reported that balance to the credit bureaus, or sent it to a third-party collection agency, you might see it on your credit report.
“I have been having issues with financial aid,” one former student wrote on 800notes. “They have suspended my financial aid for over a year now and yet they still call and know I cannot afford to pay out of pocket to finish my degree or pay my loans back.”
That’s exactly the kind of conduct the federal consumer protection laws were designed to address.
What are people saying about these calls from 800-424-9595?
The complaint volume is substantial
Across every consumer platform that tracks calls and reports them to the FTC and FCC, we found hundreds of complaints about 800-424-9595.
EveryCaller lists over 354 complaints. CallerCenter has over 136 complaints about a secondary outbound number Liberty uses. CallDetective shows 52 complaints to the FCC and FTC about 800-424-9595. And those reports date back to 2010 and as recently as 2025.
On the Better Business Bureau profile for Liberty University Online, consumers give the school an average of just 1.8 out of 5 stars, even though the school has an A+ accreditation rating. Those consumer reviews are more than a warning to other consumers – they’re documented evidence of a problem that you can use to support a credit report dispute.
Requests to stop calling are being ignored
The number one complaint about calls from 800-424-9595, across every platform, is that Liberty just keeps calling even after consumers ask to be removed from their call list.
“I have asked to be removed several times,” one consumer wrote on the BBB profile. “I have talked to a manager twice and emailed the school and the calls continue.”
“I have blocked the number and they called me from a different number,” another consumer reported on ShouldIAnswer.
One consumer reported on ShouldIAnswer that she got emails, text messages, and phone calls even after opting out of the emails, unsubscribing from the texts, and telling a live person to quit contacting her.
And a particularly disturbing report came from a consumer on CallerCenter who said she was chronically ill and needed her voicemail box to be clear so that her doctors could leave messages and reach her – but Liberty kept filling her voicemail box with pre-recorded messages about enrolling in classes.
Your rights under federal consumer protection law
The TCPA keeps you safe from robocalls
The Telephone Consumer Protection Act makes it illegal to use an automatic telephone dialing system or a pre-recorded message to contact a consumer unless they’ve given you prior express consent.
The TCPA permits consumers to sue for $500 per violation, tripled to $1,500 per call if the conduct is willful. Two of the TCPA lawsuits against Liberty alleged that the school used an automatic telephone dialing system to make calls.
In a statement responding to the Elleby lawsuit, Liberty said that they only call people who have given them permission to be contacted and that they “do not make automated calls to random individuals.”
But if that’s true, why are hundreds of consumers complaining about calls they never asked for?
What you can request, dispute, and demand
If Liberty is calling you about a balance you owe, you have the additional protections of the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
Under those laws, you have the right to request written validation of any debt they’re alleging that you owe. You have the right to dispute any item on your credit report that you believe is inaccurate, incomplete, or unverifiable. And you have the right to demand that the caller cease all communication with you.
Credit reporting bureaus are required by law to investigate any dispute within 30 days. They serve as a neutral third party in the process – which means you don’t have to talk to the caller at all. And if the entity that’s reporting the information to the credit bureau can’t verify that it’s accurate, complete, and verifiable with proper documentation, the bureau is required to remove or correct it.
Why a credit report dispute is better than answering your phone
When you answer your phone and talk directly to the caller, you’re giving them an advantage
Liberty’s call center for enrolling new students is built around volume – each recruiter has to bring in 8 new students every day. When they’re calling about balances due, the same volume applies. They need fast, easy resolutions to those calls, and a formal dispute through the credit reporting bureaus is both time-consuming and costly for them.
When you pick up the phone and talk to a caller directly, you’re giving them the opportunity to use high-pressure tactics and emotional manipulation to get what they want. When you have a professional acting as a buffer between you and the caller, you remove that dynamic entirely.
And when you work with a consumer advocacy firm, you’ll never have to talk to the caller at all – every interaction will happen through documented, legally structured communication.
A credit repair process follows a proven system
Credit repair isn’t a guessing game. It’s a systematic process that’s been tested and proven to work, using tools like a credit report dispute to challenge the accuracy of information that’s being reported on your credit reports.
When you file a dispute with the credit bureaus, the entity that’s reporting information to the bureau has to respond with documentation that proves what they’re reporting is accurate, complete, and verifiable. And if they can’t do that, the credit bureau has to correct or remove the information altogether.
That process doesn’t require you to negotiate with anyone, explain your situation, or justify yourself to the entity that’s been calling you. It doesn’t require you to engage with them at all. Instead, it puts the burden of proof where it belongs – on the entity making the claim – and puts the dispute in the hands of a neutral third party that’s required by law to investigate.
Take back control of your phone and your credit file
It’s time to stop waiting for the calls to stop on their own
As you can see from the complaint history, consumers have been reporting calls from 800-424-9595 for over 15 years, across every major caller-ID platform. Consumers who have asked politely, spoken to managers, sent emails, blocked numbers, and registered on the Do Not Call list have all reported that none of those efforts produced any lasting results.
Don’t wait any longer for the pattern to change. Federal consumer protection laws exist to give you the tools you need to challenge what’s being reported about you and stop unwanted calls.
What can FightCollections.com do for you?
If Liberty University or any other entity is calling you about an account you don’t recognize, a balance you don’t believe you owe, or an item that’s on your credit report that wasn’t properly verified, FightCollections.com can help.
Our team specializes in disputing inaccurate, incomplete, and unverifiable items on consumer credit reports using the tools provided by federal law.
You don’t have to answer these calls. You don’t have to negotiate on someone else’s terms.
Contact FightCollections.com today for a free consultation and find out how our proven dispute process can help you take back control of your credit file and your phone.
