The company calling from 833-570-0187 is Sunrise Credit Services. They are a debt collection agency based on Long Island, New York, and they are calling because they think you owe a debt that was placed with them for collection.
RoboKiller, a call-blocking service, has received over 23,000 reports of this number and flags it as a scam.
You are not the only one who is trying to figure out who is calling you from this phone number. Other consumers across the country have reported that the caller refuses to tell them who they are or what company they work for. One consumer on RoboKiller reported in January 2026 that the caller would not say who they were collecting for, then hung up when asked to send information by mail.
Here is what we know about the company calling from 833-570-0187:
Company Name: Sunrise Credit Services, Inc.
Type of Company: Third-party debt collector & debt buyer
Date Founded: 1974
Headquarters: Melville, NY (Long Island)
Structure: Privately-held & family-owned
CEO: Diane Doane-Plowman
Affiliates: Operates as a sister company to debt buyer, Sunrise Capital Management and call center company, NetTel USA, Inc.
Prominent Clients: AT&T, Comcast, Bank of America, Comenity Bank, Charter Communications
Better Business Bureau (BBB) Rating: B (456 complaints & 1-star consumer rating)
Consumer Finance Protection Bureau (CFPB) Complaints: Over 1,061 complaints
Sunrise Credit Services has been sued in federal court at least 180 times, mostly for violations of the Fair Debt Collection Practices Act (FDCPA) and the Telephone Consumer Protection Act (TCPA).
In one California class action, the plaintiff alleged that Sunrise attempted to collect $294.58 in unauthorized charges on a Comenity Bank credit card balance that the original creditor had not assessed.
In another case filed in New York, the plaintiff alleged that a Sunrise collector told him that it would be futile for him to dispute the debt, in direct violation of the FDCPA’s dispute provisions.
Why is Sunrise Credit Services calling me?
What kind of debt are they collecting?
Most people have reported that the debt associated with the calls from 833-570-0187 is for a telecommunications debt, usually an unpaid balance owed to AT&T. Sunrise Credit Services also collects debt for other clients including Comcast, Bank of America, Sprint, T-Mobile, and various healthcare and education providers.
One consumer reported to RoboKiller in Sep 2025: “Calling for payment on final bill from AT&T for internet. Told them our internet bill is paid by a government program and that we don’t owe the final bill. They could not provide any documentation when we asked for a bill to be mailed or emailed to us.”
Are they a debt collector or a debt buyer?
Sunrise Credit Services operates both as a third-party debt collector and as a debt buyer through its affiliate company, Sunrise Capital Management.
When debt buyer, Sunrise Capital Management purchases a portfolio of debt from an original creditor for pennies on the dollar, the original account documentation may not always be available or may be incomplete. As a debt buyer, Sunrise has even less documentation to substantiate their claims than they would if they were simply acting as an agent of the original creditor.
So, when you are contacted by a collector calling from 833-570-0187, you may not always know whether or not they are calling on behalf of an original creditor or if Sunrise purchased your debt and now claims to own it. This distinction matters to you because your legal rights differ depending on whether or not you are being contacted by a debt collector or a debt buyer.
Did they identify themselves?
What the law says they must tell you
The Fair Debt Collection Practices Act (FDCPA) requires that a debt collector must tell you their name and the name of their company every time they call you and must also communicate that the purpose of their call is an attempt to collect a debt.
These are your legal rights, not just common courtesies.
Despite these requirements, one consumer reported to RoboKiller in Aug 2025: “Keeps saying his name but won’t tell me what company he’s with.”
Another consumer captured an automated message in a complaint filed with Nomorobo: “Hello this is a call for [consumer’s name] please call us back at 833-570-0187…thank you and have a nice day.”
Why won’t the caller identify themselves?
When a debt collector will not identify themselves, it’s because they are relying on your confusion. They hope you are unsure enough about the call that you will call them back, and when you do, you may be tricked into confirming your personal contact information or you may inadvertently reset the statute of limitations on a debt that is too old to collect.
The phone number that the caller leaves is not an invitation to call them back and negotiate a payment plan or discuss the details of your debt. Instead, it is an opportunity for you to call them and request that they send you written validation of the debt.
Never call a debt collector back to discuss payment or arrangements unless they have sent you written validation of the debt first.
Can they prove that I owe this debt?
What debt validation really means
Within five days of the initial contact, a debt collector must send you a written notice that includes the amount of the debt, the name of the original creditor, and a statement of your right to dispute the debt. If you dispute the debt in writing within 30 days, the debt collector must cease all collection activity until they provide you with verification of the debt.
One BBB reviewer wrote in Sep 2025: “I requested validation and they stated they do not have the documentation to validate the debt. Regardless, they continue to attempt to collect.”
Continuing to attempt collection after a consumer has requested validation is a violation of the FDCPA.
Why their failure to validate the debt is good for you
Over time, the original documentation associated with your debt may deteriorate or get lost, especially if your debt has been sold and resold. Signatures are obscured, balances are inflated with fees that the original creditor never intended to charge, and account numbers are transposed. Requesting validation through the credit reporting process forces the collector and the credit reporting agency to verify the information, and if they cannot, the agency must delete it. This is why disputing a debt through the credit reporting agencies is more effective than dealing with a debt collector directly.
Should I try to settle or pay the debt to make them go away?
Why a settlement is not the quick fix you hope for
Many consumers believe that if they settle a debt for less than the balance, it will help their credit score. Sometimes this is true, but sometimes a settlement can actually harm your credit score more than the original debt.
When you settle a debt, the collection account will remain on your credit report for seven years from the original date of delinquency, regardless of whether or not you settle. Your lenders will still see the account on your report, even if it displays a zero balance.
Why paying for deletion doesn’t work like you think it will
Some consumers have tried to negotiate a pay-for-delete arrangement with a debt collector where they agree to pay the debt if the collector will delete the account from their credit report. Unfortunately, this strategy rarely works.
Debt collectors are not obligated to honor a pay-for-delete agreement, and the three major credit reporting agencies actually discourage the practice. Regardless of whether or not you pay a debt, the account will remain on your credit report for seven years.
If you dispute a debt for inaccuracy or because the collector cannot validate it, you are more likely to get the account deleted than you would be if you try to negotiate a pay-for-delete agreement that relies on the mercy of the debt collector.
What does their reputation tell me?
What their consumer reviews say
Sunrise Credit Services has a one-star consumer rating on the BBB and over 1,061 complaints filed with the CFPB.
One BBB reviewer wrote in Oct 2025: “I have been calling and harassed day and night by this company while I was in the hospital recovering from a stroke.”
Another reviewer reported in Oct 2025 that the company was trying to collect a debt that belonged to someone with the same name: “I made a payment over the phone and three weeks later was told no payment had been made. Luckily, I had taken a picture of the receipt.”
81% of the complaints filed against Sunrise with the CFPB are for debt collection issues. The most common themes include attempts to collect debts not owed, failure to provide written notification, and continued collection activity after a consumer has disputed.
Poor reputation is not a motivator for debt collectors to change
Debt collection agencies do not rely on consumer satisfaction to remain profitable. Their customers are the original creditors, not the consumers that they contact. A one-star review will not cost them an AT&T contract. Their business model is based on volume and recovery, not consumer satisfaction. This is why dealing with a debt collector on their terms is a losing proposition. A credit report dispute puts the burden of proof on them and the credit reporting agencies in a way that a phone call never will.
What should I do now?
The questions you need to answer to determine your next steps
Ask yourself: Is this debt really mine? Is the statute of limitations expired in my state? Did the debt collector send me proper written notice? Can they provide original documentation? Is the account being reported accurately to all three credit reporting agencies?
If the answer to any of these questions is no, you have a reason to dispute the debt. The credit reporting agencies exist to protect consumers from inaccurate and unverifiable information on their credit reports, and requesting their review is your right under the Fair Credit Reporting Act. Stopping future collection attempts is important, but in this case, that can wait. Cleaning up your credit report is more important, and disputing the collection account is the best way to start.
How FightCollections.com can help
At FightCollections.com, we help consumers deal with debt collectors by challenging the information they are reporting on your credit report. We utilize the credit reporting dispute process to force verification of every item on your report, and when collectors cannot substantiate their claims, the credit reporting agencies must delete the account.
If you are getting calls from 833-570-0187 and Sunrise Credit Services is on your credit report, you do not have to deal with this on your own.
Visit FightCollections.com to find out how we can help you dispute inaccurate collection accounts and achieve a better credit score.
