Are you getting calls from 844-473-9192? If so, you are not alone. We will review everything we know about this phone number, including complaints, information about the owner of the number, how to stop the calls, and how to remove a credit report entry associated with the number.
Please note, this post is not meant to harass or embarrass anyone associated with this phone number.
The Owner of the Number: Radius Global Solutions, LLC
Calls from 844-473-9192 most likely belong to Radius Global Solutions, a debt collection agency. If Radius is calling you from 844-473-9192, they probably believe you owe a debt.
The purpose of their call is to collect on that debt. It might be a debt you actually owe, or it might be one that you have already paid or for some other reason is not your responsibility. It might even be a debt that legally belongs to someone else entirely. Regardless, it's important to take action quickly.
Information About 844-473-9192
This toll-free number has been registered as a robocaller since June 2017.
Since then, 87 complaints have been filed against the number with the Federal Trade Commission. If you are getting repeated calls from this number, you are not alone. Over 78,000 calls from 844-473-9192 have been registered with RoboKiller, and 50% of the complaints filed with the Federal Trade Commission specifically mention robocalls or pre-recorded messages.
Who Is Radius Global Solutions?
Radius Global Solutions is a third-party debt collector and debt buyer. The company provides business process outsourcing (BPO) to a variety of industries, and they operate globally. Here is their contact information:
Radius Global Solutions, LLC 50 West Skippack Pike Ambler, PA 19002
Operational headquarters 7831 Glenroy Rd, Suite 250 Edina, MN 55439
Phone: 844-473-9192 Web: https://www.radiusgs.com
Founded: 2013 Current entity formed by the merger of Central Credit Services, Inc. and Radius Solutions, Inc.
Parent company: NGI Acquisitions LLC, a company backed by Merion Investment Partners
Employees: Between 2,800-4,000+ employees across 14 locations in the U.S., Jamaica, Panama, India, Colombia, Philippines, and Nevis
Industry: Healthcare, telecom, utilities, financial services, government, education, retail, transportation
Acquisitions: Northland Group, Inc. (2016), Windham Professionals, Inc.
BBB rating: A+ (accredited since 1994), average customer review rating 1.08/5 CFPB complaints: 1,281 debt collection complaints in the past three years
What Are People Saying About Calls from 844-473-9192?
Radius Global Solutions has been named in over 40 federal lawsuits for violating the Fair Debt Collection Practices Act. Many of the violations match up with complaints registered about calls from 844-473-9192. For example, consumers report harassing call frequency, attempts to collect debts not owed, and misleading collection letters.
In Henry v. Radius Global Solutions, LLC, the court denied the company's motion to dismiss a class action. The class action claimed that Radius violated the FDCPA by failing to inform consumers that they must submit debt disputes in writing.
In Campbell v. Radius Global Solutions, a class action in Washington State claimed that Radius violated Washington's Consumer Protection Act. The company allegedly failed to provide legally mandated charity care notices to indigent patients before collecting medical debts.
Why Is Radius Calling You?
Radius Global Solutions might be calling you for any number of reasons. The company operates as both a third-party debt collector and a debt buyer. This means they collect debts on behalf of original creditors and purchase debts outright.
If they are calling you from 844-473-9192, they might be collecting a debt on behalf of an original creditor, such as AT&T, American Express, Discover, or Ohio Edison. They might also be collecting a debt they purchased from an original creditor. In either case, the reason for their call is to collect a debt.
What If the Debt Is Not Mine?
A lot of consumers report getting calls from 844-473-9192 about debts they do not recognize. For example, one reviewer on the BBB website claimed that Radius placed a collection on their credit report for Ohio Edison. However, the reviewer had never had an account with Ohio Edison. As a result of the error, the consumer's credit score dropped by more than 90 points.
This situation is not surprising. It's estimated that as many as 79% of credit reports contain some kind of error. This means that if a debt collector like Radius reports a collection account to the credit bureaus, they are introducing information into a system that is already prone to errors.
What Are People Saying About Calls from 844-473-9192?
Harassing call frequency, robocalls
On 800notes, one consumer reported that 844-473-9192 calls their cell phone 10x a day and never leaves a voicemail message. Another consumer reported that 844-473-9192 calls the switchboard of a corporation over a dozen times a day and that no legitimate caller would ever call that frequently.
According to the FTC, the top states for complaints about this number are Michigan (41 complaints), New Jersey (25 complaints), and Ohio (9 complaints). CallerSmart reports that 844-473-9192 makes the most calls on Saturdays, with nearly 40% of all calls happening on that day of the week. The most common time of day for calls is 3:00 PM EST. All of these facts point to robocalls.
Refusal to identify, aggressive pressure
A lot of consumers report that the caller refuses to identify himself.
On 800notes, one consumer reported asking over and over who was calling and being told that the caller couldn't identify himself until the consumer identified himself first. Another consumer on the site posted a transcript of a voicemail message that started with a garbled automated message and then disconnected because the system didn't detect an answering machine.
One complainant to the CFPB reported that a caller from Radius called twice a day for 2-3 months. Although the consumer blocked the number, the caller continued to call from different phone numbers. This kind of pressure can be overwhelming, especially for consumers who are in a tough financial spot. Never make a decision under this kind of pressure.
Where Does Radius Operate?
Radius Global Solutions operates throughout the United States and in several other countries, including Jamaica, Panama, India, Colombia, Philippines, and Nevis. In the U.S., the company has offices in Pennsylvania and Minnesota. The company works with a variety of large corporations, including Fortune 500 companies in the healthcare, telecom, and financial services industries.
Although Radius operates nationally, some states seem to get more calls from 844-473-9192 than others. For example, the top three states for complaints about the number are Michigan, New Jersey, and Ohio. CallerSmart reports that the top two states for consumer searches about the number are Florida and California.
It's possible that Radius is simply concentrating its collection efforts in certain states. It's also possible that the company has a lot of clients in those states. Either way, no matter where you live, you have options for dealing with calls from 844-473-9192.
What Are Your Rights?
Some states offer consumers additional protections against debt collection. For example, the state of Washington has a Consumer Protection Act that prohibits unfair or deceptive acts or practices in trade or commerce. Consumers in Washington used this act to file a successful class action against Radius Global Solutions.
In Campbell v. Radius Global Solutions, the consumers claimed that Radius violated the Consumer Protection Act by failing to provide legally mandated charity care notices to indigent patients before collecting medical debts. A
lthough the FDCPA requires debt collectors to send consumers a debt validation letter within five days of the initial communication, it does not require debt collectors to provide charity care notices.
If you live in a state with a law like Washington's Consumer Protection Act, you may have additional recourse against Radius Global Solutions. If you live in a state with no additional protections, you can still use the FDCPA and the Fair Credit Reporting Act to protect yourself.
Why Your Credit Report Matters
When Radius places a collection account on your credit report, the company is probably hoping you do one of two things. Either you pay the debt to make the collection account go away, or you ignore the collection account entirely. What the company does not want is for you to dispute the accuracy of the information on your credit report.
Under federal law, the credit bureaus must investigate disputes. This process creates a formal channel for challenging information on your report that bypasses the debt collector. Disputing the information on your credit report does not make the situation worse.
In fact, if you file a dispute for the same debt multiple times, the credit bureaus will not add additional negative marks to your report each time. Instead, the dispute process simply forces the credit bureaus to verify the information. If they cannot verify it, they must remove it from your report.
Why You Need Professional Help
Although you can dispute information on your credit report on your own, it is important to have professional help. A consumer advocacy firm that specializes in credit report disputes understands how to file effective disputes. The firm knows what language to use and what deadlines to meet. It also knows how to respond if a credit bureau or debt collector fails to meet its obligations under the law.
How to Stop Calls from 844-473-9192
If you want to stop calls from 844-473-9192, you have several options. Here are a few steps you can take:
Do not answer the phone
The simplest thing you can do is just not answer your phone. If you do not answer, eventually the caller will stop calling. However, this is not a very effective long-term strategy. It can also make you feel like you are walking around on eggshells every time your phone rings.
Ask the caller to stop calling
Under federal law, if you ask a debt collector to stop calling you, it must obey your request. To make the request, you should send a written letter to the debt collector and keep a copy for your records. Although this sounds like an effective strategy, the reality is that it might not work. Debt collectors are not always scrupulous about obeying the law.
Block the number
You can block calls from 844-473-9192. However, this is not a foolproof solution. As one CFPB complainant pointed out, when you block the number, the debt collector simply calls you from a different number.
Dispute the credit report entry
If Radius has placed a collection account on your credit report, you should dispute the entry. This is the most effective way to make the calls from 844-473-9192 stop permanently.
Remember, the credit bureaus have a legal obligation to investigate your dispute. If they cannot verify the debt, they must remove the information from your credit report. A professional advocacy firm like FightCollections.com can help.
Contact an attorney
Finally, if none of these strategies work, you should contact an attorney. A consumer rights attorney can help you understand your rights under the FDCPA and the FCRA. The attorney can also help you decide whether filing a lawsuit against the debt collector is a good option for you.
Contact FightCollections.com
Are you getting calls from 844-473-9192? Do you suspect that Radius Global Solutions has placed an inaccurate collection account on your credit report?
Contact FightCollections.com to learn how you can stop the calls and clean up your credit report.
