The calls from 866-613-2085 are coming from Radius Global Solutions. They have a reason for calling you — they want to collect a debt you supposedly owe on an account that has been placed with them.
The likelihood that the debt is yours, the accuracy of the amount they claim you owe, and their ability to produce documents to back up their claims are all details they hope you never press them on. That’s exactly why you should.
Radius Global Solutions is one of the largest debt collection companies in the United States, and the consumer complaints about their tactics tell a troubling story.
Who is Radius Global Solutions?
Type: Third-party contingency collector, debt buyer, and business process outsourcing provider
Verticals: Financial services, healthcare, utilities, telecom, government, education, retail, transportation
Size: Privately held LLC with approximately 4,000 employees across 14 global locations
Headquarters: Ambler, Pennsylvania (corporate); Edina, Minnesota (Northland Group division)
Structure: Formed in 2013 by Michael Barrist, former head of NCO Group; merged with Northland Group in 2016; acquired Windham Professionals assets in 2023
Clients: AT&T, Citibank, Wells Fargo, Discover, American Express, Ohio Edison, student loan servicers
Rating: A+ accredited by the BBB despite 580 complaints in the last three years and 1.08 out of 5 star customer review average
A History You Should Worry About
Radius Global Solutions has been sued in federal court multiple times for violating the Fair Debt Collection Practices Act.
In Cunningham v. Radius Global Solutions, filed in the Eastern District of Texas in 2020, a federal judge denied a motion by Radius to dismiss a TCPA robocall suit, finding there was enough evidence of illegal automated calls to allow the case to move forward. There are additional FDCPA class actions pending against Radius in Pennsylvania and Illinois.
The company’s Northland Group division was the target of an amicus brief filed by the CFPB, arguing that attempting to collect time-barred debts breaks federal law. If you are getting calls from this number, you are not alone.
Why is Radius Global Solutions calling me?
The Debt Pipeline
Radius Global operates as both a third-party debt collector and a debt buyer. When they are acting as a third-party debt collector, the original creditor (for example, AT&T or Citibank) has placed your account with Radius and told them to collect as much as they can. Radius keeps a percentage of everything they collect, which means that every call is made on a commission basis.
When Radius is acting as a debt buyer, they purchase portfolios of delinquent debt, often years after the original default, for a small fraction of the face value. The debt changes hands, and every time it does, the paper trail gets a little thinner.
Why that matters
Every time a debt changes hands, there is a risk that the original account documentation, the signed contract, and the payment records do not make the journey with it. This is not hypothetical — it is a built-in feature of the debt-buying industry that creates real leverage for consumers who challenge the debts appearing on their credit reports.
A collection account that cannot be fully validated with the original documentation may not survive a properly filed dispute. The burden of proof should always be on the debt collector to prove that the debt is yours, that the amount is correct, and that they have the legal authority to collect it.
The person on the other end of the line
What happens when you pick up
Consumers who have answered calls from 866-613-2085 describe a scripted experience. The call opens with a recorded message stating that it is being monitored. Then a live representative will ask for you by name and ask you to confirm your date of birth before explaining the purpose of the call.
As one consumer described it: “These people call me every day, no matter how many times I block them, finally decided to answer and this lady would not say why she was calling, instead she verified name and wanted me verify my date of birth but when I refused she wanted to refer me to her supervisor, when I threatened to report them to the FCC, she suddenly said have a good day and hung up.”
The script — demand your personal information first, then explain why you are being called — is designed to establish dominance before the consumer knows what is happening.
Spoofed phone numbers and relentless frequency
RoboKiller has tracked 43,292 calls from 866-613-2085, but consumers report that this is just one of many numbers Radius is using.
As one consumer put it: “These people call me daily using hijacked numbers as I call the numbers back! I told them i am recording the line as they tell me they r recording me, I was told I wasn’t allowed to record but since I did they transferred me to supervisor who tells me 5 times he is recording before he even speaks of the purported business.”
Radius operates call centers in Jamaica, India, the Philippines, Panama, Colombia, and the Caribbean island of Nevis. That’s why another common complaint is about callers speaking in heavily accented English. As one YouMail user described it: “Calls about ‘zombie debt’ in broken English trying to scam people out of money.”
What consumers are saying
Wrong numbers and phantom debts
A lot of the complaints about calls from 866-613-2085 are coming from consumers who say the debt is not even theirs. As one BBB complainant reported in December 2025: “Placed a collection on my credit report for Ohio Edison. I don’t even have any utilities accounts. Nobody answers when you call them dropped my credit scores 90+ points.”
Wrong-number harassment is just as common. As one WhoCallsMe user reported: “Numerous calls for a person I’ve never heard of. Called back 3 times to tell them that and still getting calls.”
Financial stress makes consumers vulnerable, and people in this position are often pressured into making rash decisions they will later regret.
When the calls get out of bounds
Federal law prohibits debt collection agencies from harassing consumers, from threatening them with arrest, or from impersonating government agents. The FDCPA sets clear limits on how often debt collectors can call consumers and how they are allowed to communicate. But the complaints about Radius suggest a pattern of pushing those limits.
In August 2025, a complainant told the BBB that Radius had crossed a line: “I was called a liar by their management and now in retaliation instead of sending me the paperwork I asked for they are reporting new higher numbers to my credit every month.” This is a common theme across multiple complaint platforms.
Perhaps most shocking was a complaint filed with the BBB in July 2025. The consumer reported that Radius had auto-drafted over $1,800 from their checking account not once but twice for a debt that did not belong to them at all. This is not the behavior of a company carefully verifying the debts it is collecting before it starts making aggressive contact.
What you can do
Know your rights under federal law
The Fair Debt Collection Practices Act, the Fair Credit Reporting Act, and the Telephone Consumer Protection Act all give consumers rights that few ever exercise. You have the right to request written validation of a debt. You have the right to dispute any credit report entry that is inaccurate or unverified. You have the right to seek statutory damages for robocalls made without your permission.
These rights exist because the system presumes that collection accounts should be questioned. Errors are so common in the debt collection process that the law treats disputed debts as guilty until proven innocent.
The credit report dispute strategy
Instead of trying to negotiate directly with Radius Global Solutions, the better strategy is to challenge the collection account where it actually resides — on your credit report. When you dispute a credit report entry with the credit bureaus, the collector is required to verify the account with documentation. If they cannot, the entry has to come off.
Once a collection account is successfully disputed and removed from your credit report, there is rarely a mechanism (or incentive) for the collector to re-report it. Removal is usually permanent. That’s why disputing your credit report is a better strategy than answering your phone and trying to negotiate with the people who have been calling you every day.
Reclaiming your power
You have more power than they want you to know
Radius Global Solutions places millions of phone calls every year. Their entire business model relies on a simple assumption — that most consumers will either pay them to go away or quietly endure the harassment.
But that business model only works when consumers do not know their rights. The moment you shift from answering your phone to disputing the account on your credit report, the burden of proof shifts to the collector, and the systemic gaps in documentation that debt buyers rely on start working to your advantage.
What to do now
If Radius Global Solutions is calling you from 866-613-2085 or any other phone number, don’t play their game. Don’t answer their calls, don’t confirm your personal information, and don’t agree to a payment plan under pressure. Instead, get a copy of your credit report and confirm exactly what Radius has reported.
Then take action through the proper channels. FightCollections.com specializes in disputing erroneous, unverified, and inaccurate collection accounts on behalf of consumers. We understand the weaknesses in documentation that plague accounts handled by debt collectors like Radius, and we know how to use them to your advantage.
Contact us today for a free consultation.
