877-411-3582 is the phone number for Turnstile Capital Management. Their reason for calling you is to discuss a debt you supposedly owe them. Perhaps you don’t recognize the debt or the company itself. That is the first issue to consider here.
Turnstile Capital Management is a debt buyer and third-party debt collector. This means they purchase debts that are owed to other companies for a fraction of the amount due and then attempt to collect the debt from you. This creates a problem with the accuracy of the information they have on file. Every time the debt changes hands, the quality of the data deteriorates. By the time Turnstile gets around to calling you, there’s a good chance the information they have is incomplete, outdated, or simply incorrect.
Who is Turnstile Capital Management?
Turnstile Capital Management is a third-party debt collector and debt buyer. Turnstile is a wholly owned subsidiary of Goal Structured Solutions, LLC (d/b/a Goal Solutions), which was founded by Ken Ruggiero. Their main offices are at 402 West Broadway, Suite 2000, San Diego, CA 92101. Their operations center is located at 5109 S. Broadband Lane, Suite 400, Sioux Falls, SD.
They collect debt related to student loans, residential solar loans, home improvement loans, personal loans, credit cards, retail installment contracts, and elective medical receivables. Turnstile is a private, employee-owned company with over 110 employees and manages $7 Billion in assets. Their BBB rating is a C- (not accredited). They are nationally licensed and registered in over 47 states.
Launch Servicing, LLC (loan servicing), GSS Data Services, LLC, and Ascent Funding (student loan origination) are affiliated companies.
A History of Consumer Complaints
You aren’t the only person receiving calls from 877-411-3582. If you’re uneasy about the calls, that’s understandable. RoboKiller has received almost 17,000 reports of calls from this number, with 45 reports filed and a “Negative” rating. Nomorobo has flagged this number as a “Robocaller Warning” with “Severe” call activity.
On the Better Business Bureau profile for the company, a consumer complaint was filed in October 2024. The complaint claimed that Turnstile Capital Management made several unauthorized inquiries on their credit report. When they spoke to a representative from the company, the representative confirmed that they did not have an account with Turnstile Capital Management and could not explain why the inquiries had been made.
If a debt collector is accessing your credit report without permission, that may be a violation of your rights under the Fair Credit Reporting Act.
Why is Turnstile Capital Management Calling You?
They bought your debt and want you to pay up
Turnstile Capital Management is a debt collector and debt buyer. They operate in several industries, from student loans to solar panel financing agreements. In 2015, the company purchased $505 million in private student loans from the now-defunct Corinthian Colleges system for about four cents on the dollar. They also provide collection services for Unifund CCR, LLC on credit card debt and service portfolios of solar loans for Dividend Finance.
The call you received from 877-411-3582 is likely regarding a debt Turnstile Capital Management purchased as part of one of these portfolios. The debt in question could be a student loan, a credit card balance, or even a financing agreement for solar panels that has changed hands so many times that no one is quite sure who actually owns it anymore.
The debt may not be yours
Debts that change hands multiple times are notoriously prone to error. When Turnstile Capital Management bought those private student loans from Corinthian Colleges, a federal court had already determined that the underlying loan program was predatory. A class-action lawsuit filed in 2016 claimed that Turnstile knew the debts were fraudulently originated before they purchased them.
If that’s something that can happen with a $505 million portfolio of loans, imagine how easily the same thing can happen with a single consumer’s account. Before you take it on faith that this debt is really yours, see if you can verify that for yourself. Is the name of the account something you recognize? Is the balance correct? Does the delinquency date seem off? Any one of these discrepancies could be a sign that something is wrong with this account.
Three Red Flags That Indicate a Problem
Dates that don’t add up
A collections account can only stay on your credit report for seven years. That clock starts ticking from your original delinquency date, and nothing a debt collector can do will reset it. If you pull your credit report and find a collections account from Turnstile Capital Management that doesn’t seem to match that original delinquency date, that’s a major red flag.
Some debt collectors intentionally report the wrong dates in an effort to keep a collections account on your report for longer than the law allows. Other times, the error could be a simple mistake. Either way, it’s a discrepancy you can use to your advantage. If the date on your credit report doesn’t match the one in your records, that could be grounds for a dispute.
Incomplete or incorrect account details
A legitimate collections account should include the name of the original creditor, a consistent account number, and an accurate balance. If any of these details are missing or don’t seem right, that could indicate that the debt collector can’t actually prove they own the debt.
In April 2024, a consumer filed a complaint with the BBB claiming that Turnstile Capital Management had attempted to contact them by mail regarding a debt they did not owe. The complaint was never responded to by the company. Another complaint filed with the BBB in April 2023 claimed that Turnstile was attempting to collect on behalf of Unifund CCR for a debt dating back to 2017 that the consumer no longer felt they were responsible for.
If a collections account lacks documentation or the collector can’t verify the information, you may have grounds for a dispute.
Why You Should Avoid Calling Them Back
You aren’t required to speak to them
People all over consumer complaint boards are describing the same phone script when they answer calls from this number. One consumer who reported the call on ShouldIAnswer said that when they answered, the caller claimed the call was “in regards to a personal business matter” and demanded that they confirm their address before they would say anything else. When the consumer refused and asked what the call was about, the caller wouldn’t tell them.
Another consumer reported a similar experience on the same website. The consumer said the caller asked them to confirm an address the consumer didn’t recognize and then refused to tell them what the call was about. When the consumer told the caller they wouldn’t give out their personal information, the caller told them they would find another way to contact them and then hung up.
Under the Fair Debt Collection Practices Act, you have the right to block a debt collector’s calls, request that they communicate with you in writing only, or forbid them from contacting you at all. If you’re ignoring their calls, that isn’t something to be ashamed of. That’s you exercising a right that the law says you’re entitled to.
A goodwill letter probably won’t work
Some consumers in this situation will try writing a goodwill letter to the collection agency and asking them to remove the account from their credit report. Most of the time, that doesn’t work. The business model for a collection agency relies on using the damage to your credit report as leverage to get you to pay up. If they remove that leverage voluntarily, they’re defeating their own purpose.
In many cases, it isn’t a good idea to contact Turnstile Capital Management directly at all. Any information you give them over the phone—confirming your name and address, or even confirming that you owe the debt—can be used against you later. As demonstrated by the consumer complaints above, representatives for Turnstile Capital Management seem to be trained to get as much information out of you as possible before they give you any information about the debt.
How Working with a Consumer Advocacy Firm Makes a Difference
We take them seriously
When a consumer advocacy firm gets involved, everything changes. Debt collectors like Turnstile Capital Management are used to dealing with consumers who don’t have any backup. The script they use is designed to intimidate someone who is navigating this process on their own. But when a consumer advocacy firm gets involved, suddenly the debt collector is a lot more likely to behave.
In 2021, the Student Borrower Protection Center published a report called “Dubious Debts.” The report named Turnstile Capital Management as one of several companies—including Navient and Jefferson Capital—that were engaging in predatory practices with student loan borrowers. The same report noted that the National Collegiate Student Loan Trusts, which are closely tied to the parent company of Turnstile Capital Management, had filed more than 2,400 lawsuits against borrowers in the state of New York alone.
A consumer advocacy firm is going to recognize those patterns and know how to challenge them.
We know how credit repair works
There is a myth going around that credit repair is somehow dishonest or manipulative—that consumers who repair their credit are just trying to get out of debts they rightfully owe. But the truth is, credit repair is just advocating on behalf of the consumer.
The law requires that information on your credit report be verifiable and accurate. If a debt collector places a collections account on your credit report, they are required to prove that the information is correct—that the debt is yours, that you owe the balance they’re claiming, and that they are in compliance with the Fair Credit Reporting Act. If they can’t meet that burden, the account doesn’t belong on your credit report.
Disputing collections accounts that can’t be verified or are simply inaccurate isn’t a way of gaming the system—it’s the system working the way it’s supposed to.
What to Do Next
Pull your credit report
Don’t call Turnstile Capital Management back. At least, not yet. First, you should pull your credit report and see what Turnstile Capital Management is saying about you. Are the dates correct? Is the original creditor someone you recognize? Is the balance accurate?
Every piece of information a debt collector reports to the credit bureaus has to be accurate and verifiable. And if it isn’t, you have the right to dispute it. The Fair Credit Reporting Act says so. And the Fair Credit Reporting Act puts the burden of proof on the debt collector—not on you.
Reach out to FightCollections.com
You don’t have to go through this alone. At FightCollections.com, we specialize in disputing collections accounts that are inaccurate, unverifiable, or otherwise cannot be legally reported on your credit report.
If you’ve been getting calls from 877-411-3582 and you’ve spotted Turnstile Capital Management on your credit report, reach out to us for a free consultation. Let us help you figure out how to proceed.