The phone number 866-464-0269 is associated with Global Lending Services. They are likely calling you because you supposedly owe money on a subprime auto loan, and it's in their best interest to squeeze as much money out of you as possible before you understand your full rights.
Global Lending Services, also known as GLS, is not some small-time operation. They are a billion-dollar company with a history of engaging in illegal collection practices.
Here is some relevant information about Global Lending Services:
Full Name: Global Lending Services, LLC
Headquarters: Greenville, South Carolina
Industry: Subprime and near-prime auto lending
Type of company: First-party creditor (they originate and service their own loans)
Total managed loans: $10.5 billion
Number of employees: 980
Number of dealerships they partner with: Over 19,000 across the U.S.
Better Business Bureau (BBB) rating: A+ (accredited since 2014)
Average BBB customer review rating: 1.09/5
Number of complaints filed with the Consumer Financial Protection Bureau (CFPB): Over 158
Ownership: Backed by private equity; may be acquired by Sixth Street, a $115 billion global investment firm
You are not the only person receiving calls from this number. Hundreds of other consumers have filed similar complaints with the BBB, CFPB, and other review websites about the frequency of calls they receive from GLS.
Many of these complaints express frustration about the daily calls consumers receive from GLS, even if they have already paid their loans. Here are a few examples of complaints filed through ComplaintsBoard:
"They call every day all day. It's mostly hang ups." — Verified Reviewer
"They call two or three times a day every day of the week." — Verified Reviewer
Why are you receiving calls from Global Lending Services?
Global Lending Services is a first-party creditor, meaning they originated your loan and are attempting to collect on it themselves. This is slightly different from a third-party debt collection agency; however, your rights remain largely the same in both situations.
Global Lending Services finances subprime auto loans through dealerships
GLS purchases retail installment contracts from dealerships across the country. If you financed your vehicle through a dealership and have bad credit, there is a good chance Global Lending Services owns your loan.
The average borrower financed through GLS has an interest rate of 20.8 percent and an original loan term of about 70 months. This means borrowers are already at a disadvantage.
Global Lending Services may be calling about someone else's loan
Many consumers have complained that GLS contacts them about loans that do not belong to them. Here's what one consumer posted on ComplaintsBoard:
"I do not have a loan with them, my nephew does. They call repeatedly. I have told them multiple times I have NO CONTACT with my nephew and ask them to lose my number."
The same consumer reported that GLS sent repo trucks to her house, even though her nephew never lived there. Other consumers have reported similar incidents, including GLS contacting their former coworkers and sending Facebook messages to their family members.
What Global Lending Services is hoping for
Each time a representative from GLS calls you, they have a certain expectation about how you will respond. Here are a few things they may be counting on:
They think you will panic and pay
The sense of urgency you hear from GLS representatives is not an accident. One consumer reported that a GLS representative told her, "this is a urgent matter" and that he "cant trust my word," simply because she had been in the hospital and was unable to answer her phone for two weeks.
They need you to believe you must pay now, or today, or this minute. The truth is, there is rarely a legitimate reason to make an immediate payment.
Most consumers pay because the harassment becomes unbearable. This is the exact response GLS is looking for. They want you to pay without asking if you actually owe the money, if the account is documented correctly, and if it's showing up correctly on your credit report.
They're counting on you to not understand the law
GLS operates in a world where knowledge is power. The Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), and Telephone Consumer Protection Act (TCPA) are not just laws that protect you as a consumer. When used the right way, they can also be offensive tools that help you regain control of the situation.
The FCRA, for example, says that anything reported on your credit report must be verifiable, accurate, and complete. If GLS cannot produce the original contract showing that you owe the debt and that they are reporting everything correctly, you can dispute the charge and have it removed. This is not a loophole or a technicality. This is the law working as intended.
What other consumers are saying about calls from 866-464-0269
Consumers who have been called by GLS generally report the same experiences across every major review platform.
Relentless daily calling
The Better Business Bureau has received 535 complaints about GLS in the past three years, including 227 complaints in the last year alone. On WalletHub, where GLS has a 2.0/5 rating based on 680 reviews, one consumer wrote:
"If I'm late they call every day all day even if I call them."
Consumers on ComplaintsBoard report similar experiences. One verified reviewer wrote:
"They call about my late payment when everything is current."
When GLS calls you every day about a loan that isn't even late, you begin to understand that this is a volume business, not a precision business.
Harassment that extends beyond the borrower
One of the most disturbing patterns among consumers who have filed complaints about GLS is the way the company treats third parties. Multiple consumers have reported that GLS contacts family members, friends, and even former coworkers in an attempt to pressure consumers into paying their debts.
One consumer filed a complaint with the CFPB alleging that GLS representatives contacted his friends and family members, even going so far as to send information to his mother through Facebook, despite the fact that the consumer's address and phone number had not changed.
Another consumer reported what seemed like retaliation after she asked GLS to stop calling her family members. After her request, the company reported the loan as delinquent, which caused her credit score to drop by 137 points.
How to make the calls from 866-464-0269 stop for good
Here is what GLS does not want you to know. You do not actually have to talk to them to make the calls stop. In fact, talking to them directly is often the worst thing you can do.
The credit report dispute strategy
The best way to deal with GLS is not over the phone. It's through your credit report.
By filing a strategic dispute with the credit reporting bureaus, you force GLS to verify every detail about the account they are reporting. If they cannot produce complete and accurate documentation, which happens more often than you might expect with high-volume subprime lenders who originate tens of thousands of loans, the account must be removed.
Using documentation requirements and verification procedures to challenge reported debts is not a gray area or a loophole. It is a completely legitimate strategy that is grounded in federal law.
The FCRA puts the burden of proof on the company that's reporting the information, not on you. Every single piece of information they are reporting must be independently verifiable, and any failure to meet that standard is grounds for removal.
Why waiting and disputing is better than paying
You have more time than you think, and more power than GLS wants to admit. Most negative accounts can only be reported on your credit for seven years. It's rare for anyone to sue over a consumer debt, especially one as relatively small as most subprime auto loans.
If you pay a collection account or a charge-off, it does not mean the account will be removed from your credit report. In most cases, the status of the account will simply be updated, and it will still harm your credit score. Getting the account completely removed as a result of a dispute is a much better outcome than simply paying the account and leaving the negative information on your report for several more years.
GLS also uses mandatory arbitration clauses in their loan contracts, which the courts have upheld to prevent consumers from filing class-action lawsuits. However, that legal protection does not change your legal right under the FCRA to challenge information that is appearing on your credit report.
The bottom line
GLS is a $10.5 billion company backed by Wall Street money and institutional investors. They have partnerships with Goldman Sachs, Wells Fargo, and JPMorgan. They employ almost 1,000 people whose only job is to collect money from consumers. They are not unsophisticated.
But their entire business model relies on one thing: consumers who do not know how to fight back. Every call from 866-464-0269 is designed to get you to make a quick payment that benefits GLS at the expense of your financial well-being.
Take the first step
You do not have to keep answering these phone calls, and you do not have to pay them to make the calls stop.
At FightCollections.com, we specialize in disputing inaccurate and unverifiable information that is appearing on consumers' credit reports using the full force of federal consumer protection laws.
If GLS is calling you from 866-464-0269, the best thing you can do is figure out what they are reporting on your credit report and challenge them to verify it.
Contact our team today for a free consultation to explore your options.
